Skip to main content
Jigsaw Help Centre home page
SHOP NEW IN DISCOVER
  • Submit a request
  • SHOP
  • NEW IN
  • DISCOVER
  • Submit a request
  1. Jigsaw
  2. General

General

How to contact Customer Experience / Placing an order / Jigsaw by Appointment

GENERAL

  • How do I find my size?
  • Placing an order with Customer Experience
  • How can I find information on size and product details?
  • Can a boutique send items to me? / Postal Sales
  • Personal Stylist
  • I have forgotten my password, what do I do?
See all 15 articles

DELIVERY & COLLECTION

  • How to change your address with Yodel or Deliver to a Inpost box.
  • Will I need to pay duty on my International order?
  • Can I return a online order to a boutique/ store
  • Who will deliver my order?
  • Track my Order / Where is my order
  • International Delivery Costs
See all 7 articles

EXCHANGES / RETURNS & REFUNDS

  • Returning Faulty Item(s)
  • What is your return policy?
  • How long do I have to return or exchange any unwanted items?
  • Where is my refund - UK Customers.
  • How do I Return my UK online order?
  • Where should I send my return to?
See all 12 articles

PROMOTIONS & GIFT CARDS

  • Checking my Gift Card balance
  • How to use a Gift Card online (UK only)

CARE GUIDES

  • My Knitwear/Cashmere is Pilling
  • Wash care Symbols and meanings
  • Leather and Suede Care Guide: