Please follow the steps below to create your UK online free return.
If you choose to refund back to your original payment method Please allow up to 14 working days for your refund to be processed. (Not including weekends and Bank Holidays)
1. Visit the following link Jigsaw | Returns & Exchanges (reveni.io) Enter your order number (ending JIG) and the email address used to place the order. Click return products.
2. Choose the items(s) you are returning individually.
3. Select the reason for returning.
4. Once you have selected all items, go to 'next' shown on the image below:
5, Choose your return method:
QR code - Your local post office will print a return label for you.
Return Label - When you have access to a printer.
Home pick up - You will receive a label via email and Royal Mail will also print one with them to attach. The cost of £1.99 is deducted from your refund.
6. Please confirm your selection and click Next. You will receive further instructions via email from Reveni with a QR code /Royal Mail post office locator link, to find your preferred drop-off point, where they will print your label (Please allow up to 1 hour for this to arrive).
You will receive the option to refund by the original payment method or you may be presented with an option for an instant refund. If you chose instant please have your bank account details to hand. Please note that the Instant Refund option may not always be available depending on the value of your return.