Tracking Your UK Delivery (Royal Mail & Yodel)
Once you have placed your order, we’ll keep you updated at every stage of the delivery process.
Order Confirmation
After placing your order, you will receive an order confirmation email from us. This confirms that your purchase has been successfully placed and is being prepared for dispatch.
Despatch Confirmation
Once your order has left our warehouse, we will send you a dispatch confirmation email to let you know your order is on its way.
Please note that, on occasion, your order may arrive in more than one parcel. This can happen if items are being sent from different locations due to stock availability.
Delivery & Tracking Information
Following our despatch confirmation, you will receive a separate email or text message from our delivery partner with your tracking details.
We currently use the following delivery partners for UK orders:
Royal Mail
Yodel
The message from the courier will include your tracking number and a link to track your parcel as it makes its way to you.
Tracking your order
If your order has been sent with Royal Mail, you can track it using the tracking number provided via their Track & Trace service. Track your Item | Royal Mail Group Ltd
If your order has been sent with Yodel, tracking and delivery options will be available directly through their tracking link. UK Parcel Tracking | Delivery Tracking | Yodel by InPost
Tracking Your International Delivery
Once you have placed your international order, we’ll keep you informed at every stage of the delivery journey.
Order Confirmation
After placing your order, you will receive an order confirmation email confirming that your purchase has been successfully placed and is being prepared for dispatch.
Dispatch Confirmation
Once your order has been shipped, we will send you a dispatch confirmation email to let you know your order is on its way. This email includes key information relating to your delivery.
Delivery & Tracking Information
Following our dispatch confirmation, you will receive a separate email or text message from our international delivery partner with your tracking details.
We currently use the following delivery partners for international orders:
DHL
DPD
The message from the courier will include your tracking number and a link to track your parcel as it travels to its destination.
Tracking your order
Please tracking your order by clicking here: Global-e
If You Haven’t Received Your Tracking Information
If you have not received your tracking details, please contact our Customer Experience team, who will be happy to assist you further. Please click here to submit a query: Submit a request – Jigsaw