Jigsaw
Categories
- TRACK MY ORDER Where is my order? / Couriers / InPost lockers
- RETURNS & EXCHANGES How to return or exchange / Return policy / Faulty items
- REFUNDS Where is my refund? / Postage refunds
- ORDERS & PAYMENT Cancelled orders / Payment options / Ordering with Customer Experience
- UK DELIVERY UK delivery costs and options
- INTERNATIONAL ORDERS International delivery, duty and returns
- SIZE & FIT Finding your size / Product details
- CARE GUIDES Caring for your Cashmere and Knitwear / Leather Care / Washing Symbols
- GIFT CARDS & PROMOTIONS Gift card balance / Using your gift card / Promotional codes
- BOUTIQUES & SERVICES Opening hours / Postal sales / Personal Stylist / Try at home
- MY ACCOUNT & PRIVACY Your account, passwords, marketing emails and security
- Contact us
Frequently asked questions
Where is my refund?
We process returns within 10 working days of them arriving at our warehouse (excluding weekends and bank holidays). Once your refund is processed, please allow 2 to 5 days for it to show in your account.
To see when your return arrived and when your refund is due, start a chat with us and choose "Where is my refund?".
Why has my order been cancelled?
Stock levels change every hour as returns come back to our stores and warehouse, so occasionally an item becomes unavailable after you've ordered it, for example if it's damaged during packing or someone ordered the same piece at the same time.
If this happens you'll receive an automatic email and a full refund to your original payment method, including any delivery charge.
Where is my order?
We'll email you an order confirmation, then a despatch confirmation when your order leaves our warehouse. Your order may arrive in more than one parcel if the items are sent from different locations.
To get your tracking details, start a chat with us and choose "Where is my order?".
Where is my Click & Collect order?
Click & Collect orders travel to our boutiques on our own vans, so there's no tracking number for them. The quickest way to check on your order is to contact the store directly.
Start a chat with us, choose "Where is my order?" and then "Store", and we'll give you your store's phone number.
I can't create my returns label or QR code
Please make sure you enter the email address you used to place your order, along with your order number (it ends in JIG). If the email address doesn't match, the returns portal won't be able to find your order.
Customer Experience can't create a label for you, so please use the returns portal.